Suna handles inbound customer calls for your business — answering questions about orders, products, and shipping — in five languages, around the clock.
Suna connects to your existing product catalog and order history. It answers real questions — not just scripts.
Calls are answered immediately, day or night. No queue, no hold music, no missed calls during busy hours.
Upload your products, orders, and customer data. Suna reads it and answers questions about real stock, real prices, and real order status.
Customers can check order status, shipping ETAs, and tracking information without speaking to a person.
When a caller has a complaint, Suna captures it and logs it to your dashboard. Your team reviews it when ready — no call to transcribe.
Suna detects what language the caller is speaking and responds in kind — English, Mandarin, Cantonese, Japanese, or Thai.
One place to review call logs, manage products, handle complaints, and update your greeting and business hours.
Suna is built on Twilio, so you keep your existing phone number. No hardware, no IT team needed.
Sign up and add your company details. Takes about two minutes.
Paste in your Twilio credentials and phone number. Suna handles the webhook configuration.
Import an Excel file with your products, customers, and orders — or start fresh and add them manually.
Your number is ready. Calls from customers are answered automatically from this point forward.
Start free and scale when you need to. No hidden fees, no per-minute surprises.
Try Suna with no commitment. Good for testing and small operations.
For growing businesses that need reliable coverage across multiple languages.
For teams that need full coverage — all languages, multiple lines, and priority support.
Set up your account, connect a phone number, and Suna starts answering calls the same day.
Questions? Reach us at hello@suna.la